FAQ

Our collections cater to discerning individuals who appreciate timeless elegance and effortless style. Whether you’re seeking sophisticated accessories (from hats to jewelry), versatile clothing (including dresses and jumpsuits), or refined footwear (from loafers to heels), we serve customers who value curated quality with global delivery convenience.

We specialize in carefully curated pieces that blend classic silhouettes with contemporary relevance. Our product range—from beauty essentials to gents’ accessories—reflects a harmonious balance between functionality and refined aesthetics, packaged with environmentally responsible practices.

While our “Gents” category features select accessories, our current clothing collections focus primarily on women’s fashion. We’re continually expanding our size ranges—please check individual product pages for specific measurements or contact us for personalized recommendations.

Each product includes detailed descriptions and measurements. For further guidance, our customer care team can provide styling advice based on your preferences—simply email us with the item numbers that interest you.

This intentional organization allows us to highlight both specialized accessory types (like Hair Accessories separately from Jewelry) and broader categories. We recommend exploring all relevant sections to discover our complete offerings.

We accept:
– Visa
– MasterCard
– JCB
– PayPal
All transactions are securely processed with encryption for your protection.

Common reasons include:
– Insufficient funds
– International transaction blocks (contact your bank)
– Billing address discrepancies
– Exceeding your card limit
For prompt resolution, we recommend contacting your financial institution before reaching out to our team.

Standard Shipping ($12.95):
– Carriers: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Includes full tracking

Free Shipping (Orders over $50):
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Includes basic tracking

Due to complex customs regulations in certain regions, we temporarily restrict shipments to parts of Asia and remote areas. We’re actively working to expand our service areas—please check back periodically or join our mailing list for updates.

While we complete all customs documentation, recipients are responsible for any import duties, taxes, or fees imposed by local authorities. These charges vary by country and are determined upon your package’s arrival. We recommend contacting your local customs office for estimates.

We accept unworn, undamaged items with original tags within 15 days of delivery. Please initiate returns through our customer care team at [email protected]—include your order number and reason for return.

Contact our team within the 15-day window. While we don’t offer direct exchanges, we’ll guide you through returning the original item and placing a new order. For quality concerns, we prioritize immediate resolution and may arrange prepaid returns if applicable.

Processed refunds typically reflect in your account within 5-10 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return results from our error.

Currently, account updates require email verification for security. Contact us at [email protected] with “Account Update” in the subject line, and we’ll assist promptly.

We respond to all inquiries within 24 business hours. During peak seasons, responses may take slightly longer—we appreciate your patience as we give each query the attention it deserves.