At Loeffler Cloth Shop, we are committed to delivering timeless fashion pieces with exceptional service. Our refined shipping and returns processes ensure a seamless experience from purchase to delivery and beyond.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to serve our global clientele (excluding certain Asian and remote regions):

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment

Please note: Delivery times are estimates and may vary depending on customs processing in your country. We cannot guarantee delivery dates for international shipments.

Returns & Exchanges

We want you to be completely satisfied with your Loeffler Cloth Shop purchase. If your item doesn’t meet your expectations, please review our policy below.

Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Original packaging must be included
  • A valid proof of purchase is required

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following items cannot be returned:

  • Intimates (for hygiene reasons)
  • Jewelry (due to the personal nature of these items)
  • Beauty products (for health and safety considerations)
  • Items marked as “Final Sale”

Returns Process

  1. Initiate Your Return: Email our customer care team at [email protected] within 15 days of receiving your order. Use our template below for prompt processing.
  2. Await Authorization: Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Items: Securely pack the items in their original packaging with the RMA number clearly visible on the outside.
  4. Ship Your Return: Send the package to:
    Loeffler Cloth Shop Returns
    4760 Sycamore Street
    San Antonio Valley, US 94550
  5. Processing: Allow 3-5 business days for processing once we receive your return.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Once your return is processed:

  • Timing: Refunds will be issued to your original payment method within 5-7 business days
  • Method: Refunds will be processed through your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: The refund will include the item price minus any original shipping costs (unless the return is due to our error)

Note: International refunds may take additional time to appear in your account depending on your financial institution.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the item(s) you wish to exchange for in your return request
  • We will process your exchange once the original item is received
  • You will be responsible for any price difference and additional shipping costs

Due to our global shipping constraints, some exchanges may not be available in all locations.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Loeffler Cloth Shop Customer Care,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return:

  • [Item Name] from [Collection Name if known]
  • [Color/Size]
  • [Reason for Return]

Preferred Resolution: [Refund/Exchange for (specify item if exchanging)]

Shipping Method Used: [Standard/Free Shipping]

Attachments: [Photos if applicable for damaged items]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Questions?

For any inquiries about our shipping or returns policy, please contact our customer care team at [email protected].

We’re committed to ensuring your satisfaction with our premium fashion offerings and exceptional service.